Python Job: Support Engineer

Docker is a remote first company with employees across Europe and the Americas that simplifies the loves of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We saw a 4x year-over-year ARR growth last year and continue to grow! Join us for a whale of a ride!

The Docker Support team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. If you are an experienced Support Engineer and want to play a critical role in the evolution of Docker Hub and Docker’s next chapter, then this role is for you.

We are seeking a Support Engineer with development experience to provide world-class technical support for customers of Docker Desktop and Docker Hub. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction with every interaction. You will work closely with Sales, Marketing, Production Engineering, and Product Management to drive critical customer issues to resolution.

Responsibilities:

• Deliver a top tier user support experience for the Docker Hub and Docker Desktop products using the Salesforce customer service software and services

• Engage with the engineering teams to resolve technical issues

• Support and assist the other teams within Docker

• Take part in on-call rotations

Qualifications:

• 3+ years enterprise software engineering experience and technical support experience

• Experience with the Docker engine, Docker Hub, and other related technologies

• Good Written communication skills

• Ability to work remotely across time zones

• Experience troubleshooting Docker technologies and SaaS products

• Familiarity with macOS, Microsoft Windows, and Linux

Qualifications (Nice to have):

• Familiarity with IT automation software (CI/CD)

• Familiarity with the Go programming language

• Comfortable with programming languages: Python, JavaScript, or similar language

• Comfortable with REST API and web applications

What to expect in the first 30 days:

• Onboarding activities to follow in the first 2 weeks

• Meet the support team and other people you will have to interact with

• Understand the values of Docker

• Understand the team mission

• Start diving into the different tools

• Start to resolve some tickets

What to expect in the first 90 days:

• Feel comfortable with the environment

• Meet people across the company

• Take part in the ticket resolution

• Be part of the on-call rotations

What to expect in the first year:

• Have established strong relationships with all team members and cross functional teams

• Be comfortable handling advanced requests from customers

• Have autonomy over technical area to understand issues and work with dev team to imagine the best solution

Perks:

• Freedom & flexibility; fit your work around your life

• Variety of virtual and in-person social events to build connections and have fun

• Home office setup; we want you comfortable while you work

• Generous maternity and parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Whaleness Days: companywide day off each month

• Quarterly, company-wide hackathons

• Training stipend for conferences, courses and classes

• Stock Options; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country